Responsible Gaming at 99ox — Play Safely, Stay in Control

Our Commitment to Responsible Gaming

At 99ox, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress, anxiety, or harm. The 99ox platform is designed and operated with player wellbeing at its core. We provide a range of practical tools that give Bangladesh players direct control over their gambling activity, and we have a dedicated support team available 24 hours a day, seven days a week, including during Eid, Victory Day and all other Bangladesh public holidays.

Responsible gaming at 99ox is not a disclaimer — it is a genuine operational priority. We actively monitor gameplay patterns for signs of problematic behaviour, and our support team is trained to respond with empathy and practical help when a player reaches out. If gambling is no longer fun for you, we want to know, and we will act promptly to help you regain control.

Recognising the Signs of Problem Gambling

Gambling becomes a problem when it stops being a leisure activity and starts affecting your finances, relationships, work or mental health. The following warning signs may indicate that gambling is becoming harmful. If you recognise any of these in your own behaviour, we encourage you to act now and use the tools available on your 99ox account:

• Gambling with money set aside for rent, food, bills or other essential expenses in Dhaka or elsewhere in Bangladesh.
• Chasing losses — continuing to bet in an attempt to win back money you have already lost, particularly after a significant losing streak.
• Feeling irritable, anxious or unable to relax when you are not gambling, or when you try to reduce or stop.
• Lying to family members, friends or colleagues about how much time or money you spend on gambling.
• Borrowing money from others — including via bKash or Nagad transfers — specifically to fund gambling activity.
• Neglecting work, studies, family responsibilities or prayer times because of gambling.

If any of the above applies to you, please contact the 99ox support team immediately. We will not judge you — our priority is to help you. Reaching out is a sign of strength, not weakness.

Responsible Gaming Tools on 99ox

Every 99ox account comes with built-in responsible gaming tools that you can activate at any time through your account settings or by contacting our support team. These tools are free, effective and available to all Bangladesh players:

Setting and Using Deposit Limits

Deposit limits are one of the most effective tools available for staying in control of your gambling budget. 99ox allows you to set a maximum amount that can be deposited into your account per day, per week or per month. The following rules apply to deposit limits on the 99ox platform:

To set or adjust your deposit limit on 99ox, contact the support team at [email protected] with your registered mobile number and your requested limit. Our team processes limit changes within 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

Time-Out Periods — Taking a Break

If you feel that you need a break from gambling but are not ready for a permanent self-exclusion, the 99ox time-out feature allows you to temporarily suspend your account for a period of your choosing. During a time-out period, you cannot log in, deposit, play or accept bonuses on the 99ox platform. Your account data is preserved and any pending withdrawals will continue to be processed.

• Available time-out durations: 24 hours, 48 hours, 72 hours, 1 week, 2 weeks, 4 weeks or 6 weeks.
• Time-out periods take effect immediately upon confirmation. There is no way to cancel a time-out early — your account will remain suspended for the full duration selected.
• At the end of your time-out period, you will receive a notification. You will need to actively log back in — your account does not automatically resume.

To request a time-out, contact [email protected] with your registered mobile number and your preferred time-out duration. Our team will confirm activation within 30 minutes.

Self-Exclusion — Permanent Account Closure

Self-exclusion is the most powerful responsible gaming tool available on 99ox. When you self-exclude, your 99ox account is permanently and irreversibly closed. You will not be able to re-register or access the platform again. Self-exclusion is the right choice if you believe that gambling has become a problem in your life and that a complete break is necessary for your wellbeing.

To request self-exclusion, email [email protected] from your registered contact and include the words "Self-Exclusion Request" in your message. Our team will confirm closure within two hours and send you a written confirmation. This service is available 24 hours a day, every day.

Protecting Minors

Protecting children from access to gambling content is a shared responsibility. The 99ox minimum age is 21 years. We use the following measures to prevent underage access:

• Age verification is required during account registration. Players must confirm they are 21 or older before any account features become accessible.
• 99ox reserves the right to request official identity documentation at any time to verify player age. Accounts where age cannot be verified are suspended pending documentation.
• If you share a device with children or younger family members, we strongly recommend logging out of your 99ox account when you are not using it and keeping your password private.

Tips for Responsible Gambling

Whether you are an occasional cricket bettor or a regular live casino player, these habits will help you keep gambling safe and enjoyable on 99ox:

• Set a strict budget before you start playing and never deposit more than you can afford to lose. Treat gambling as entertainment spending — like going to a restaurant — not as income.
• Take regular breaks during your gaming sessions. Set a time limit before you start and stick to it, regardless of whether you are winning or losing.
• Never gamble when you are feeling upset, angry, depressed or under the influence of alcohol. Emotional states impair decision-making and increase risk-taking behaviour.
• Balance gambling with other leisure activities. Spending time with family, practising sports, reading or observing religious practice during Ramadan and Eid are all healthy alternatives that keep life balanced.
• Never borrow money to gamble. Using borrowed funds — from family, friends or via bKash/Nagad transfers — to place bets is one of the clearest signs that gambling has become a financial problem.
• Use your 99ox account's responsible gaming tools proactively — set a deposit limit before your first session, not after you have already overspent.

Get Support — You Are Not Alone

If you are struggling with gambling, the most important thing you can do is reach out. Many players in Bangladesh have faced similar challenges and found a way through with support. Speaking to someone — whether that is a trusted family member, a close friend, or the 99ox support team — is the first and most important step.

The 99ox support team is available 24 hours a day, seven days a week, and handles all responsible gaming communications with complete confidentiality. There is no judgment, no penalty and no stigma attached to asking for help. Contacting us about a gambling problem will never result in your account being treated any differently — we are here to help, not to penalise.